Find quick answers to common questions about orders, shipping, payments and returns. Still need help? Email us at hello@campvix.com.
Orders
How do I place an order?
Browse our collections, add items to your cart and proceed to checkout. Enter your shipping details and complete payment through PayPal. You will receive an order confirmation email straight away.
Can I change or cancel my order?
Yes, if it has not yet been processed for shipping. Email hello@campvix.com with your order number as soon as possible and we will do our best to help.
I did not receive an order confirmation email. What should I do?
Check your spam or promotions folder first. If you still cannot find it, contact us with your name and the email address you used, and we will confirm your order.
Do I need an account to order?
No. You can check out as a guest. Creating an account makes it easier to view past orders and save your details for next time.
Shipping
Where do you ship?
We currently ship to the United States and Australia.
How long will delivery take?
Orders are processed within 1–3 business days, and typical delivery takes 7–15 business days after dispatch. These are estimates and can vary with carrier, location and customs.
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying orders over $49 (USD). Eligibility is shown at checkout.
How can I track my order?
You will receive a tracking email when your order ships. You can also check your status on our Track Your Order page using your order number and email address.
Why did my order arrive in multiple packages?
Items may ship from different partner warehouses, so they can arrive separately. You will receive tracking for each package, at no extra cost.
Will I pay customs or import fees?
Orders to Australia may be subject to import taxes or fees. Where these are not collected at checkout, they are the responsibility of the recipient.
Payments
What payment methods do you accept?
We accept payments through PayPal. You can pay with your PayPal account or with a credit or debit card through PayPal.
Do I need a PayPal account to pay by card?
In many cases, no. PayPal often lets you pay with a card as a guest, depending on your country and eligibility.
Is my payment secure?
Yes. All payments are processed securely by PayPal. We never see or store your full card details.
What currency are your prices in?
All prices are shown in US dollars (USD). If you pay in another currency, your bank or PayPal will handle the conversion.
Returns
What is your return policy?
You can request a return within 30 days of delivery for unused items in their original condition and packaging. See our Returns & Refunds page for full details.
How do I start a return?
Email hello@campvix.com with your order number and the item you want to return. We will reply with instructions. Please do not send items back without contacting us first.
When will I receive my refund?
Once your return is approved, refunds are issued to your original PayPal payment method within 5–10 business days.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or full refund at no cost to you.