We want you to know exactly what to expect when you order from Campvix. Here is everything you need to know about how and when your gear will arrive.
Where we ship
We currently ship to addresses in the United States and Australia. All prices are shown in US dollars (USD). We are not able to ship to other countries at this time.
Processing time
Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing includes verifying your order, passing it to our fulfillment partner, and preparing it for dispatch. Orders placed on weekends or public holidays are processed on the next business day.
Delivery timeframes
Once your order has shipped, typical delivery times are:
| Destination | Processing time | Typical delivery time | Shipping cost |
|---|---|---|---|
| United States | 1–3 business days | 7–15 business days | Free on qualifying orders over $49; otherwise calculated at checkout |
| Australia | 1–3 business days | 7–15 business days | Free on qualifying orders over $49; otherwise calculated at checkout |
These timeframes are estimates, not guarantees. Delivery can occasionally take longer due to carrier delays, peak seasons, weather, customs processing or remote delivery locations.
Free shipping
As a store policy, we offer free standard shipping on qualifying orders over $49 (USD, after discounts and before taxes). Eligibility is shown at checkout. For orders under this amount, shipping costs are calculated at checkout based on your address and the items in your cart.
Why delivery times vary
Campvix works with partner warehouses and suppliers who ship products directly to you. Because items may be shipped from different locations, delivery times can vary depending on the product and your address. We always aim to give you realistic estimates.
Orders with multiple items
If your order contains several items, they may ship from different warehouses and arrive in separate packages on different days. You will receive tracking details for each package. There is no extra charge for this.
Order tracking
When your order ships, we will send you a shipping confirmation email with tracking information. Please allow a few business days for tracking to update, as some carriers take time to register a package. You can also check your order status on our Track Your Order page.
Tip: Add hello@campvix.com to your contacts so order and tracking emails do not end up in your spam folder.
Customs, duties and taxes for Australia
Orders shipped to Australia may be subject to import taxes such as GST, duties or fees, depending on the value of your order and current regulations. Where these are collected at checkout, they will be shown before you pay. Any charges that are not collected at checkout and are applied by customs or the carrier on delivery are the responsibility of the recipient. Customs processing can also add time to delivery.
Address accuracy
Please double-check your shipping address before placing your order. We are not able to redirect packages once they have shipped. If you notice an error, contact us at hello@campvix.com as soon as possible, and we will do our best to update it before dispatch.
Lost or delayed packages
If your package has not arrived within the estimated timeframe, or tracking has not updated for a while, please contact us at hello@campvix.com with your order number. We will investigate with the carrier and our fulfillment partner and keep you updated.